Act on specified commercial transactions

What are your delivery times?

We will send you an email when your order has been dispatched. Here is a rough guide for how long it should take for you to receive your order from this date.

Standard delivery:

Approximately 1~4 working days
Approximately 4~7 working days
USA / Canada
Approximately 7~14 working days
Rest of the World
Approximately 7~20 working days (depending on location)

Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. As standard delivery is by Royal Mail, there is no tracking information available on packages.

Courier delivery:

If speed of delivery or tracking are important to you, it may be worth selecting the “Courier” option on the “Review Order” page when placing your order.

Orders should be delivered next day to most UK destinations if placed before midday. Delivery times to rest of the world destinations can vary significantly from country to country.

Complete Shipping / Part-shipping?

If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.

If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.